FAQ's

When can I expect to receive my jewelry?

If an item is in stock it will ship in 2-3 business days.  If an item is temporarily sold out, please allow 3-4 weeks for shipping. All of our pieces are made by hand. These things take time! Please note that we keep low stock on 10k gold pieces. Feel free to message us directly at info@crossedhearts.com for more specific delivery and timelines.

How should I care for my jewelry?

For sterling silver pieces, use a polishing cloth for best results. Sunshine Polishing Cloth is our favorite, available on Amazon.com

For gold pieces, mix 1 part dish soap and 5 parts warm water. Soak then scrub with a soft toothbrush.  Rinse in hot water and dry. Finish with polishing cloth.

All of our pieces are made to last. Some of our pieces are particularly delicate and should be handled with care. Be gentle with your jewelry, especially the dainty chains. We are not responsible for breakage due to improper care and handling. 

Return Policy

We hope you love your jewelry! But if it doesn't work out, please return it (customer pays return shipping) in unworn condition within 7 days for a merchandise credit less outbound shipping costs. Please email info@crossedhearts.com for return address.